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Certificate
Computer Support - Start Certificate Now | BYU-Pathway
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The certificate in computer support is designed to develop skills for students seeking employment in the technical support field, which is the most common entry-level job in information technology. This certificate will develop skills in computer applications, hardware, desktop support, networking, and communication.

Essential Knowledge and Skills

Outcomes

  • Create professional spreadsheets using advanced functionality to visualize and solve business problems.
  • Identify and describe the function of key hardware in a desktop or laptop computer.
  • Design and configure a basic corporate network, identifying the key hardware and infrastructure devices needed to connect systems together.
  • Identify and configure basic security settings to protect a workstation or server.
  • Define and configure key security policies for a corporate network.
  • Troubleshoot basic networking and system configuration problems.
  • Demonstrate professional communication.
Certificate of Computer Support
Program Requirements
Certificates lead to associate and bachelor's degrees. For more information about which programs this certificate stacks into, visit the Programs List page.
This is an introductory certificate.
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Certificate
16 CREDITS
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Associate
60 CREDITS
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Bachelor's
120 CREDITS
Certificate of Computer Support
Course Code
Course Name
# of Credits
BUS115
Business Applications
3
BUS115 — 3 credits
x
Business Applications
Students will acquire, develop, and apply intermediate spreadsheet analysis skills in a business context as well as demonstrate basic database use. After individually completing spreadsheet tutorials and assignments, students will then develop and apply their skills in business projects and exams. The projects and exams, which are designed to be realistic and representative of business activities students might encounter in the workplace.
CITBC102
Hardware Technician
3
CITBC102 — 3 credits
x
Hardware Technician
This course explores the fundamental components and concepts around computing devices, including hardware components, networking devices, memory, bootup issues, Operating System components, storage, wireless connectivity, security and troubleshooting exercises.  Successful completion of the course will prepare the student to sit for the PC Pro certification exam as well as the CompTIA A+ certification exam.   This is an LDSBC course offered in partnership with BYU-Idaho.
CITBC125
Windows Client
3
CITBC125 — 3 credits
x
Windows Client
This course focuses on installing, configuring and administering Windows Desktop systems across peer-to-peer configurations as well as client-server domain environments.  Develops the skills required to be a consultant, full-time desktop support technician, or IT generalist who administers Windows-based computers and devices as a portion of their broader technical responsibilities. Upon successful completion of this course, the student should be prepared to sit for the Client Pro certification exam.   This is an LDSBC course offered in partnership with BYU-Idaho.
CITBC150
Introduction to Networking
3
CITBC150 — 3 credits
x
Introduction to Networking
This course introduces basic networking concepts including the OSI Model, TCP/IP, networking services and an exploration of Wide Area Networks. Explores network security concepts including authentication, authorization, and security layers. The course includes labs and assignments that require the student to demonstrate how to design networks and configure the different services correctly. The successful completion of this course will prepare the student to sit for the Network Pro certification as well as the CompTIA Network+ certification. This is an LDSBC course offered in partnership with BYU-Idaho.
GS170
Career Development
1
GS170 — 1 credits
x
Career Development
In this course, learners will discover and strengthen the skills they need to successfully obtain or improve employment. Students will focus on creating professional documents (e.g., resumes and cover letters), networking, interviewing, and job shadowing.
COMM150
Interpersonal Theory and Practice
3
COMM150 — 3 credits
x
Interpersonal Theory and Practice
This course examines basic elements and theory of human communication in a practical, relevant setting.  Students will explore varied facets of interpersonal process with emphasis on improving communication skills and interpersonal relationships.
For questions about this program, contact BYU-Pathway Support
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Looking Ahead
Potential Employment
  • IT support positions in small and large corporations
  • IT support for business process outsourcing companies

Customize your degree

BYU-Pathway degree programs (offered in partnership with and granted from BYU-Idaho) are made up of a series of certificates, general and religious education courses, and electives.

Use the following tool to view options for building a degree.
View descriptions for individual certificates and degrees .

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  • Applied Business Management
  • Applied Health
  • Applied Technology
  • Family History Research
  • Marriage & Family Studies
  • Professional Studies
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Bachelor's of Professional Studies

Students who complete an associate degree in family history research may continue on and earn a bachelor's degree in Professional Studies.