The certificate in computer support is designed to develop skills for students seeking employment in the technical support field, which is the most common entry-level job in information technology. This certificate will develop skills in computer applications, hardware, desktop support, networking, and communication.


Essential Knowledge and Skills
Outcomes
- Create professional spreadsheets using advanced functionality to visualize and solve business problems.
- Identify and describe the function of key hardware in a desktop or laptop computer.
- Design and configure a basic corporate network, identifying the key hardware and infrastructure devices needed to connect systems together.
- Identify and configure basic security settings to protect a workstation or server.
- Define and configure key security policies for a corporate network.
- Troubleshoot basic networking and system configuration problems.
- Demonstrate professional communication.

- IT support positions in small and large corporations
- IT support for business process outsourcing companies
Customize your degree
BYU-Pathway degree programs (offered in partnership with and granted from BYU-Idaho) are made up of a series of certificates, general and religious education courses, and electives.
Use the following tool to view options for building a degree.
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- Applied Business Management
- Applied Health
- Applied Technology
- Family History Research
- Marriage & Family Studies
- Professional Studies
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General Education and Elective Courses
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General Education and Elective Courses
Students who complete an associate degree in family history research may continue on and earn a bachelor's degree in Professional Studies.