The technical support engineer certificate is designed to develop skills for students seeking employment in the technical support field, which is the most common entry-level job in information technology. This certificate will develop skills in computer applications, hardware, desktop support, programming, and networking.
This introductory certificate is offered by both Ensign College and BYU-Idaho, with
- Ensign College: For students who completed PathwayConnect but never enrolled in an online degree program. (The information below is related to the Ensign College version of this certificate.)
- BYU-Idaho: Students who did not participate in or complete PathwayConnect, or students who are currently enrolled in an online degree program through BYU-Idaho. (Click
hereto view the BYU-Idaho version of this certificate.)
Essential Knowledge and Skills
- Identify and configure key desktop settings.
- Identify and describe the function of key hardware in a desktop or laptop computer.
- Design and configure a basic corporate network, identifying the key hardware and infrastructure devices needed to connect systems together.
- Identify and configure basic security settings to protect a workstation or server.
- Define and configure key security policies for a corporate network.
- Troubleshoot basic networking and system configuration problems.
- IT support positions in small and large corporations
- IT support for business process outsourcing companies
Why choose this certificate?
The technical support engineer learns hands-on skills needed for successful software installations and maintaining computer hardware. Additional projects will increase your experience and expertise such as troubleshooting, active directory, and understanding operating systems.
BYU-Pathway has found that certain combinations of certificates lead to better job opportunities. Most degrees have a